Help and guidance for lockdown worries

The initial Covid-19 lockdown was for three weeks ending on 12 April 2020 with a review then. It is quite possible lockdown will extend for several weeks.  School and normal family life will change and problems may emerge  – the links on this page may help.  All families are different, and not everyone will need this guidance, but we hope the links on this page may prove helpful to some.

General Advice

“The Parents’ Guide To” is a website aimed at helping parents and carers to support their teenage children to create successful futures.  They produce many “Guides To” and one of their most recent is “The Parents’ Guide To Coping with School Closures”.

City of York Council has shared with us a “Support for Families” document which is full of information, web links and contact details for families in need of support on a number of topics including: housing, finance, food, SEN, mental health and bereavement amongst others.

Family Lives is an organisation which tries to help families build better lives.  They offer online forums and a confidential helpline for emotional support, information, advice and guidance on any aspect of parenting and family life, Mon-Fri 9am-9pm and Sat-Sun 10am-3pm T: 08000 28 22 23 E:

Anger or Violence

The team at Family Matters York are offering an online course on Handling Anger in the Family. It will look at how as adults we manage our own anger and then how we support our children’s feelings of anger. It will involve the presentation of material, whole group discussions and small group activities which will all take place online at the same time, on the same day over four weeks.
Anyone who is interested is asked to contact Family Matters with a preference for one of the following times: 9.00-11.00am; 2.00-4.00pm; or 7.30-9.30pm. They can be contacted on T: 07393 147259 or E:

If you are affected by violence, you can get advice from Survive, a York-based charity providing support to victims of abuse and assault.  They have a list of places to get support on their website.

Keeping children and young people safe online

As students are spending more time than ever online often on their own, it is especially important for parents and carers to be aware of what their children are being asked to do online, including the sites they are being asked to access. At Millthorpe, we have made all of this online learning information fully accessible on ClassCharts.

However, it is very likely that students will be visiting other online sites for fun and out of curiosity or boredom, so we want to provide as much signposting to practical and useful information as we can to help you keep your children safe whilst they are online.

ThinkUKnow is a website from the National Crime Agency’s Child Exploitation (CEOP) and Online Protection unit aimed at helping children, parents and those who work with children get better educated about online child abuse.  Try out their parents’ section.

Internet matters – aims to support parents and carers to keep their children safe online. Internet Matters have also produced these excellent fact sheets on online safety tips for parents of teenagers:

PACE (Parents against child exploitation) is charity working to inform parents and professionals about how to keep their children safe.  They have a website with a dedicated parents section.

Online or private tutors – If parents and carers are looking to supplement Millthorpe’s online offer with support from online companies and in some cases individual tutors, it is vital that you secure online support from a reputable organisation/individual who can provide evidence that they are safe and can be trusted to have access to children.

An online incident affecting a child

If you think there has been an online incident affecting your child and you wish to speak to our Safeguarding Lead, telephone Aleisha Madden on 07775 025756 (email .  Alternatively, you can report an incident directly to CEOP who are a national police agency.

Mental health and wellbeing provides online mental health services for children, young people and adults. It is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and is completely free. Please take a look if you need support with your own mental health and wellbeing or if you need some guidance on how best to help someone else.

Recovery College is a useful online resource with general advice, support and strategies for a wide range of mental health and wellbeing issues.

During the period of social distancing due to the Coronavirus outbreak, York Mind’s Young People Project will be offering additional services to young people aged between 11-21 years old. These include a Telephone Drop-In and a Telephone Mentoring Service. You can find full details here.

CAMHS has published ideas for supporting pupils with emotional and mental health difficulties on their website – you can view these here.
Child Bereavement UK also has online information on supporting pupils with issues surrounding bereavement.

Last updated 29 April 2020